This guide is designed to help users understand the key considerations and steps involved in using the Automated Upload Tool effectively and gives users troubleshooting tips to ensure a smooth and successful experience.

Things to consider | Troubleshooting tips | Automated Upload Support 

Things to consider 

• Always download the latest tool after updates. 
  • Automated Upload users will receive an email when a new tool download is necessary. 
• If using an Enterprise Geodatabase connection, consider: 
  • Do you have permission to access the data? 
  • Can you pull the data into ArcGIS Pro without errors? 
  • Are any views included in the Automated Upload schema? 
  • Will this connection stay the same or update throughout the project? 
  • Is this a versioned workspace? 
• Perform pre-upload checks on your data, as if a manual upload was being performed: 
  • Ensure no duplicate external_nguids. 
  • Check data for geometry errors.
  • Check field lengths.
• Avoid ‘Do Not Upload’ Policies in the Automated Uploads Schema.  If any uploaded layers have the ‘Do Not Upload’ Policy, the upload will return an error. 
• Ensure that an auto upload schema has been identified and is specified within VEP’s Manage Schema’s Tool.   (Utilities > Manage Schemas)
• Ensure your computer is on and connected to the network and internet if your Automated Upload is scheduled.

Troubleshooting tips 

• Review the email with the verification step failure to see if data issues can be resolved, then try the upload again.
• Attempt a manual upload.
• Does this upload work, or does it also fail? If it fails, identify when the failure occurs.  Is it failing during the verification or upload step in VEP? Refer to the messages provided by VEP for troubleshooting. 
• Check the schema and confirm it matches the data you are attempting to upload. 
  • Confirm layer names & field names match what’s in your source data.
• Review the log file for additional information.  If submitting a ticket, please include this log file during the ticket submission. 
  • Log file located within the DATAMARK Automated Upload Tool folder:
  • In the log file, there may be hints to the issue causing the failure:

Automated Upload Support 

Please submit a ticket to the Support Center. Kindly include the following information: 

• The Log file.
• The Version of ArcGIS Pro you are using. 
• Your type of data or data connection (e.g., file geodatabase, enterprise geodatabase, shapefile). 
• A copy of the dataset you are attempting to upload.