Submitting a Support Ticket

To submit a Support Ticket for an issue or request in DATAMARK VEP:

• Click on the New Support Ticket button under the Search Bar on the main page of the Support Center.

• The form has four components to fill out and an option to attach files:

• Ticket Type: Select the type of ticket being submitted.

• Subject: Enter the subject of your issue or request.

• The subject should contain a general statement of your issue or request.

• Requester: The requester’s name and email will auto-populate from the user’s VEP account information.

• Description: Enter the description of the issue you would like to report.

  • Provide a detailed description of the issue you are experiencing or the request you are inquiring about.

  • Provide specific examples related to the data, such as unique IDs, edit version name, upload number, etc.

• Attach Files

  • Provide materials that show the issue or request, such as screenshots, videos, gifs, console logs, etc.

• Click the Submit button. 

• You will get an email confirming the submission of your ticket.